Originally published in German
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Medicall AG
Administrative Assistant Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%
Medicall AG
Become part of our growing Medicall team with over 150 employees as:
Claims Processor Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%
Full-time or part-time | Wangen-Brüttisellen, Switzerland | Career starters | Hybrid
Medicall is the unique service provider in Switzerland for people worldwide, available around the clock. Every day, we support people in emergency situations with a lot of heart and skill – this challenge guarantees an exciting and meaningful job.
Main Responsibilities
Breakdown assistance, towing service, replacement vehicle: Technical Assistance takes care of vehicle and other property damage. We ensure that the hassle remains as small as possible. As a contact person for insured individuals in Switzerland, we coordinate assistance on-site and onward travel in various languages. Additionally, we create insurance certificates for vehicles, accept damage reports (e.g., in case of storms, hail, or floods), or organize the return transport of a vehicle and cost management. Does that sound exciting? Then become part of a dedicated team that supports our customers at home and abroad 365 days a year.
You handle emergencies, organize assistance abroad, and support the organization of transports.
You ensure the flow of information by proactively communicating with customers, their relatives, service providers, and business partners both domestically and internationally.
You work closely with the internal & external contacts involved in the case.
For our exciting client spectrum, you address customer concerns and find solutions for them.
You benefit from flexible working hours with different shifts on weekdays as well as on weekends.
Your Skills and Talents
Language skills are central to this role. Therefore, you communicate fluently in German, French, and English, both orally and in writing. Italian or other languages are an advantage.
You have a winning, open personality and outstanding communication skills.
You have completed vocational training or have a high school diploma and possess commercial experience.
You are an organizational talent and always find solutions to various challenges.
You are technically savvy and can quickly familiarize yourself with various IT systems without problems. You are proficient in using Office.
What Our Employees Appreciate About Us
High degree of personal responsibility
Employee-friendly shift operation (long-term planning and good shift allocation)
Above-average social benefits
26 vacation days and 31 vacation days from the age of 50
Open and collegial corporate culture with high employee appreciation
Various discounts on insurance services
Free parking
There is an option to complete part of the working hours from home
Our Benefits
