Team Leader Patient Admission 100%

Team Leader Patient Admission 100 %

Do you want to make a direct contribution to excellent patient care through your leadership work? Then become part of our Central Patient and Referral Management (PZM), the central hub for patients, families, referrers, and internal departments at UKBB. In this versatile leadership role, you will be one of four team leaders in the Patient Management Center (PZM). You will take on the personnel and professional leadership of the inpatient admission and day clinic with four employees, the IV coordination with two employees, and the emergency admission with seven employees. You will be actively supported by a deputy. You will actively shape administrative processes, further develop workflows, and ensure that patients and their families are professionally, efficiently, and service-oriented supported from the first contact.

Start date: immediately or by arrangement

Your tasks

• Personnel, professional, and organizational leadership of the teams in inpatient admission and day clinic, IV coordination, and emergency admission

• Responsibility for ensuring efficient and service-oriented administrative processes along the patient path

• Central contact person for patient-related administrative processes and interfaces

• Further development, optimization, and documentation of processes and workflows

• Promotion of a customer-oriented, quality-conscious, and constructive team culture

• Taking on delegated tasks from the department management, including evaluations, reporting, and the management of the personnel deployment planning system (PEP Polypoint)

• Close collaboration with internal and external stakeholders

• Active participation in the operational daily business in inpatient admission and day clinic

Your profile

• You have completed a commercial training or a comparable qualification and bring experience in the medical-administrative field. Ideally, you have also completed further training in healthcare or in leadership.

• You have several years of professional and leadership experience, preferably in healthcare, in a patient-oriented service organization, or in the environment of health insurance.

• You are proficient in using common Microsoft 365 applications and ideally have experience with SAP IS-H or other clinical information systems.

• You have good oral English skills. Knowledge of French and/or Italian is an advantage.

• You are characterized by high personal responsibility, resilience, flexibility, and reliability.

• Your working style is structured, solution-oriented, and networked.

• You impress with strong communication and leadership skills.

• You appreciate interdisciplinary collaboration and enjoy connecting medical, nursing, and administrative requirements.

Our offer

A varied and responsible leadership role with room for design

The opportunity to actively further develop central administrative patient processes

A modern and future-oriented working environment in a leading university children's hospital

Collaboration with dedicated interdisciplinary teams

Contemporary employment conditions and attractive social benefits

Diverse opportunities for professional and personal development

A motivated team that looks forward to your support

Contact

We look forward to your online application!

If you have general questions about the position or the application process, our HR team is happy to assist you at +41 61 704 12 32. For further information, please contact Ms. Yvonne Schröder, Head of Patient and Referral Management, at +41 61 704 27 45.