Originally published in German
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Universitäts-Kinderspital beider Basel UKBB
Team Leader Patient Admission 100%
Universitäts-Kinderspital beider Basel UKBB
Team Leader Patient Admission 100 %
Do you want to make a direct contribution to excellent patient care through your leadership work? Then become part of our Central Patient and Referral Management (PZM), the central hub for patients, families, referrers, and internal departments at UKBB. In this versatile leadership role, you will be one of four team leaders in the Patient Management Center (PZM). You will take on the personnel and professional leadership of the inpatient admission and day clinic with four employees, the IV coordination with two employees, and the emergency admission with seven employees. You will be actively supported by a deputy. You will actively shape administrative processes, further develop workflows, and ensure that patients and their families are professionally, efficiently, and service-oriented supported from the first contact.
Start date: immediately or by arrangement
Your tasks
Personnel, professional, and organizational leadership of the teams in inpatient admission and day clinic, IV coordination, and emergency admission
Responsibility for ensuring efficient and service-oriented administrative processes along the patient path
Central contact person for patient-related administrative processes and interfaces
Further development, optimization, and documentation of processes and workflows
Promotion of a customer-oriented, quality-conscious, and constructive team culture
Taking on delegated tasks from the department management, including evaluations, reporting, and the management of the personnel deployment planning system (PEP Polypoint)
Close collaboration with internal and external stakeholders
Active participation in the operational daily business in inpatient admission and day clinic
Your profile
You have completed a commercial training or a comparable qualification and bring experience in the medical-administrative field. Ideally, you have also completed further training in healthcare or in leadership.
You have several years of professional and leadership experience, preferably in healthcare, in a patient-oriented service organization, or in the environment of health insurance.
You are proficient in using common Microsoft 365 applications and ideally have experience with SAP IS-H or other clinical information systems.
You have good oral English skills. Knowledge of French and/or Italian is an advantage.
You are characterized by high personal responsibility, resilience, flexibility, and reliability.
Your working style is structured, solution-oriented, and networked.
You impress with strong communication and leadership skills.
You appreciate interdisciplinary collaboration and enjoy connecting medical, nursing, and administrative requirements.
Our offer
Contact
We look forward to your online application!
If you have general questions about the position or the application process, our HR team is happy to assist you at +41 61 704 12 32. For further information, please contact Ms. Yvonne Schröder, Head of Patient and Referral Management, at +41 61 704 27 45.