Clerical Staff Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%

Become part of our growing Medicall team with over 140 employees as:

Claims Processor Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%

Full-time or part-time | Wangen-Brüttisellen, Switzerland | Career starters | Hybrid

Medicall is the unique provider in Switzerland for people worldwide, available around the clock. Every day, we support people in emergency situations with great dedication and skill – this challenge guarantees an exciting and meaningful activity.

Main Responsibilities

Breakdown assistance, towing service, replacement vehicle: Technical Assistance takes care of vehicle and other property damage. We ensure that the hassle remains as small as possible. As a point of contact for insured persons in Switzerland, we coordinate assistance on-site and onward travel in various languages. Additionally, we create insurance certificates for vehicles, accept damage reports (e.g., in case of storms, hail, or floods), or organize the return transport of a vehicle and cost management. Does that sound exciting? Then become part of a dedicated team that supports our customers in Switzerland and abroad 365 days a year.

• You handle emergencies, organize assistance abroad, and support the organization of transports.

• You ensure the flow of information by proactively communicating with customers, their relatives, service providers, and business partners in Switzerland and abroad.

• You work closely with the internal & external contacts involved in the case.

• For our exciting range of clients, you address customer concerns and find solutions for them.

• You benefit from flexible working hours with different shifts on weekdays as well as on weekends.

Your Skills and Talents

• Language skills are central to this role. Therefore, you communicate fluently both orally and in writing in German, French, and English. Italian or other languages are an advantage.

• You have a winning, open personality and outstanding communication skills. You have completed vocational training or have a high school diploma and possess commercial experience.

• You are an organizational talent and always find solutions to various challenges.

• You are technically savvy and can quickly familiarize yourself with various IT systems without problems. You are proficient in using Office.

What Our Employees Appreciate About Us

• High degree of personal responsibility

• Employee-friendly shift operation (long-term planning and good shift allocation)

• Above-average social benefits

• 26 vacation days and 31 vacation days from the age of 50

• Open and collegial corporate culture with high employee appreciation

• Various discounts on insurance services

• Free parking

• There is an option to work part of the time from home

Our Benefits

Pension Fund

Our employer contribution to the pension fund is up to 2.5 times higher than the legal standard because our savings contributions exceed the legal minimum and the coordination deduction takes the part-time workload into account.

UVG Additional Insurance

You are additionally insured with Medicall under UVG, meaning: In case of an accident, you are privately insured worldwide. In case of accident-related absence, you will receive your full salary.

Special Conditions on Insurance Services

You can benefit from various discounts on insurance services, for example for motor vehicle insurance, household insurance, and much more.

Home Office

Our shifts are planned so that you can also work part of your time from home.

Free Parking

We provide our employees with free parking.

Maternity / Paternity Leave

At Medicall, female employees receive 14 weeks of maternity leave at full salary, while male employees can take 10 days of paternity leave also at full salary.

Vacation

Maintaining a healthy balance between work and leisure is extremely important to us as a company. Therefore, you receive 26 vacation days per year to rest and gather new impressions. And from the age of 50, you even get a full 31 days for your time off.

Team and Employee Events

From relaxed to creative events, we regularly create moments that strengthen our team spirit and promote our cohesion. Of course, we do not forget the fun factor.

Coffee and Fruits

We provide high-quality coffee and fresh fruits for additional energy free of charge.

Fitness Subscription

Medicall contributes CHF 200 annually towards the costs of the fitness subscription with the in-house fitness provider.