Head of Service Desk (m/f/d) 100%

Healthcare securely digitized

We cover the ICT needs of Swiss hospitals, homes, and practices so that they can fully concentrate on their work.

To strengthen our team in the Service Desk area, we are looking for immediately or by arrangement a/n Service Desk Department Head (m/f/d) 

Your tasks

• Leadership and development of the Service Desk team

• Ensuring high customer satisfaction through excellent service quality

• Continuous analysis and optimization of work processes

• Budget responsibility and reporting to management

• Management of daily operations (ticket flow, monitoring, event handling)

• Resource and shift planning

• Collaboration with other departments to provide sustainable solutions

• Monitoring market trends and integrating new technologies and working methods

Your profile

• At least 5 years of professional experience in a leadership position in the Service Desk area

• Higher IT specialist training (FH) or equivalent professional experience

• Proven successes in leading and developing teams

• Strong customer orientation and excellent communication skills

• Entrepreneurial thinking and action

• Good German and French language skills, both written and spoken

Your benefits

Meaningful work in a collegial team

The opportunity to effectively contribute experience and know-how

Working in a healthy growing company

Modern employment conditions with flexible planning of occupational pension

Flexible hours to balance work and personal life

Contact

Jasmin Breitschmid
Assistant HR & Backoffice
HINT AG
Phone: +41 58 404 59 21