Medicall AG
Coordinator/Agent (m/f/d) Emergency Call Center Night Shift (60%-80%)
Medicall AG
Become part of our growing Medicall team with over 150 employees as:
Coordinator/Agent (m/f/d) Emergency Call Center Night Shift (60%-80%)
Part-time | Wangen-Brüttisellen, Switzerland | Career Starter | Hybrid
Medicall is the unique service provider in Switzerland for people worldwide around the clock. Every day, we support people in emergency situations with a lot of passion and skill – this challenge guarantees an exciting and meaningful activity.
Main Responsibilities
Imagine being able to support people in acute emergency situations every day and contribute directly to their well-being and safety. With us, you are part of a highly motivated team in our 24-hour emergency call center. You are the first point of contact for emergency calls and the crucial link to helpers and security/rescue organizations. This position not only offers you the opportunity to tackle challenges but is also an exciting and meaningful task.
Receiving incoming emergency calls by phone
Providing assistance to elderly and senior citizens
Recording customer concerns
Triage of emergency calls with private helpers or security/rescue forces
Ensuring the work safety of lone workers
Your Skills and Talents
Swiss German or German at a native level and very good French skills are a must. Good Italian and English skills ideally complete your language profile
You enjoy working at night, both on weekdays and weekends
You are flexible and also take on day shifts if needed
Quick comprehension to act effectively in emergency situations
Robust stress resistance and the ability to keep a clear head in challenging situations
Empathy and social sensitivity, especially when dealing with elderly people
Passion for interpersonal communication and customer service
You are technically savvy and can quickly familiarize yourself with various IT systems without any problems
What Our Employees Appreciate About Us
Employee-friendly shift operation (long-term planning and good shift allocation)
Open and team-oriented corporate culture with high employee appreciation
A dynamic work culture with quick decision-making processes and flat hierarchies
Meaningful work for appreciative clientele
Above-average social benefits
26 vacation days and 31 vacation days from the age of 50
Special conditions on insurance benefits as well as other fringe benefits
Free parking
Possibility for home office for part of the workload (after training)
Our Benefits
