About Arcplace
The Swiss company Arcplace AG is a specialized IT service provider that supports organizations in the digitization and automation of document-related processes as well as in electronic archiving. Since its founding in 2006, Arcplace has implemented solutions for over 900 customers from various industries. Arcplace is a private and independent company with a professional team of over 80 employees.
Account Manager (80 - 100%)
Your mission with us
As part of our Customer Success Team, you are a driving force in the further development of our existing customers. You understand their challenges, recognize opportunities, and bring the right solutions together with the right people. In this way, you create real added value for our customers and actively contribute to the growth of Arcplace.
This is what you will achieve with us
You will take care of our existing customers and continuously develop relationships with the relevant contacts.
You ensure that contracts are renewed on time and that customer needs are recognized early.
You identify potentials around our solution and service portfolio and develop concrete upselling opportunities from them.
You understand the professional and technical challenges of your customers and develop suitable solution proposals.
You are responsible for the sales process from requirements analysis through the offer and negotiation to closing.
You keep an eye on opportunities, forecasts, and next steps and reliably maintain the relevant information in our CRM.
You conduct customer meetings, present solution proposals, and continuously expand your customer relationships.
This is what sets you apart
You already have experience in customer support, sales, consulting, or a comparable role.
You enjoy expanding existing customer relationships and recognize business potentials without losing sight of the long-term partnership.
You can convey complex topics understandably, listen attentively, and win over the different contacts for your ideas.
You work in a structured and reliable manner, take responsibility, and consistently lead sales opportunities to closure.
You are interested in digitization and technology and are motivated to familiarize yourself with our solution portfolio.
You are curious, eager to learn, and open to feedback. You appreciate the opportunity to develop professionally and personally.
A degree in business informatics, business administration, or a comparable field is an advantage. Practical experience with a high IT affinity is also welcome.
You communicate very well in German and English. Knowledge of French is an additional plus.
These are the next steps
Our application process is quick, personal, and straightforward: We review your application together with the specialist department. If your application matches our desired profile, we will arrange a virtual conversation with you. If we convince each other, we will invite you in the next step to a personal meeting in our office, where you will meet your future team members.
Contact person
Thushaniya Sugunalingam