IDP System Engineer 80 - 100%

About Arcplace

The Swiss company Arcplace AG is a specialized IT service provider that supports organizations in the digitization and automation of document-related processes as well as in electronic archiving. Since its founding in 2006, Arcplace has implemented solutions for over 900 clients from various industries. Arcplace is a private and independent company with a professional team of over 80 employees.

IDP System Engineer 80 - 100%

Your mission with us

Are you passionate about innovative technologies and want to contribute with your service-oriented nature to ensure that we reliably and qualitatively fulfill our BPO services?

As part of our Customer Success Team, you will ensure that the Intelligent Document Processing (IDP) platforms for our scanning and BPO center run reliably and are continuously developed. You will analyze technical challenges, implement adjustments, and work with your teammates to ensure that the platforms remain stable and performant at all times.

With your technical understanding and solution orientation, you will make a decisive contribution to ensuring the stability of our IDP platforms and thus the quality of our BPO services in the long term.

This is what you will achieve with us

• You ensure the reliable operation of the Intelligent Document Processing (IDP) platforms of our scanning and BPO center by continuously monitoring their performance and system availability.

• You analyze and resolve technical disruptions from monitoring and ensure that incidents and service requests are processed within the agreed service levels.

• You implement change requests and actively contribute to the continuous development of our platforms.

• Together with the team, you ensure that the agreed service times are adhered to and that technical on-site support for our scanning and BPO center is guaranteed.

• You support our BPO service managers with technical customer inquiries.

• You identify optimization potentials and actively contribute to improving our processes, services, and internal IDP platforms.

• You document configurations, adjustments, and technical changes in a traceable and structured manner.

• You share your knowledge within the team and support the development and maintenance of our technical know-how.

This is what sets you apart

• You are service-oriented, helpful, and keep a cool head even in hectic times.

• You are proactive, structured in your approach, and find it easy to prioritize your tasks. Working independently with regular team coordination is a matter of course for you.

• You enjoy analyzing technical problems and logs and developing sustainable solutions.

• You have already gained professional experience in a similar technical role (preferably in first or second-level support).

• Experience in input management or IDP is a significant advantage.

• You have completed training or further education in computer science or comparable qualifications.

• You are proficient in German and English in a business context, both spoken and written.

This work environment awaits you

Responsibility & Freedom:

With us, you quickly take on responsibility and shape the company with your ideas. Our communication is respectful and solution-oriented.

Perspective & Learning Culture

We regularly discuss your internal development and offer you a variety of professional and personal training opportunities.

Flexible Work Design

You primarily work on-site and have the option to work remotely one day a week. Working hours are aligned with our service times, so your workday starts at 07:00.

Central Work Locations

Our three offices are centrally located and close to public transport. In our office kitchens, all employees can help themselves to coffee, tea, and fruits. Large tables provide space for a communal breakfast or lunch.

Family-like Environment

We work together in an uncomplicated and cross-team manner. Our hierarchies are flat, and decision-making paths are short. We tackle new topics or complex tasks together.

Events & Fun

Whether at the big summer event, ski weekend, team events, or just for an after-work drink – we also have fun together outside of work.

These are the next steps

Our application process is quick, personal, and straightforward: We review your application together with the specialist department. If your application fits our desired profile, we will arrange a virtual conversation with you. If we convince each other, we will invite you in the next step for a personal meeting in our office, where you will meet your future team members.