This posting is no longer active
This posting is no longer active and applications for this position are closed.
Originally published in German
You are reading a translation. The original may include details the translation leaves out.
Arcplace AG
IDP System Engineer 80 - 100%
Arcplace AG
About Arcplace
The Swiss company Arcplace AG is a specialized IT service provider that supports organizations in the digitization and automation of document-related processes as well as in electronic archiving. Since its founding in 2006, Arcplace has implemented solutions for over 900 clients from various industries. Arcplace is a private and independent company with a professional team of over 80 employees.
IDP System Engineer 80 - 100%
Your mission with us
Are you passionate about innovative technologies and want to contribute with your service-oriented nature to ensure that we reliably and qualitatively fulfill our BPO services?
As part of our Customer Success Team, you will ensure that the Intelligent Document Processing (IDP) platforms for our scanning and BPO center run reliably and are continuously developed. You will analyze technical challenges, implement adjustments, and work with your teammates to ensure that the platforms remain stable and performant at all times.
With your technical understanding and solution orientation, you will make a decisive contribution to ensuring the stability of our IDP platforms and thus the quality of our BPO services in the long term.
This is what you will achieve with us
You ensure the reliable operation of the Intelligent Document Processing (IDP) platforms of our scanning and BPO center by continuously monitoring their performance and system availability.
You analyze and resolve technical disruptions from monitoring and ensure that incidents and service requests are processed within the agreed service levels.
You implement change requests and actively contribute to the continuous development of our platforms.
Together with the team, you ensure that the agreed service times are adhered to and that technical on-site support for our scanning and BPO center is guaranteed.
You support our BPO service managers with technical customer inquiries.
You identify optimization potentials and actively contribute to improving our processes, services, and internal IDP platforms.
You document configurations, adjustments, and technical changes in a traceable and structured manner.
You share your knowledge within the team and support the development and maintenance of our technical know-how.
This is what sets you apart
You are service-oriented, helpful, and keep a cool head even in hectic times.
You are proactive, structured in your approach, and find it easy to prioritize your tasks. Working independently with regular team coordination is a matter of course for you.
You enjoy analyzing technical problems and logs and developing sustainable solutions.
You have already gained professional experience in a similar technical role (preferably in first or second-level support).
Experience in input management or IDP is a significant advantage.
You have completed training or further education in computer science or comparable qualifications.
You are proficient in German and English in a business context, both spoken and written.
This work environment awaits you
These are the next steps
Our application process is quick, personal, and straightforward: We review your application together with the specialist department. If your application fits our desired profile, we will arrange a virtual conversation with you. If we convince each other, we will invite you in the next step for a personal meeting in our office, where you will meet your future team members.