ICT Service Desk Employee 80 - 100%

As the largest educational institution in the six Central Swiss cantons, Lucerne University is at the forefront of contemporary education with its offerings. Visionary and innovative, we impart knowledge both nationally and internationally. Join us and become part of our shared, sustainable future.

Lucerne University – Rectorate and University Services supports the six departments of Engineering & Architecture, Business, Computer Science, Social Work, Design Film Art, and Music in university operations and is involved in various organizational activities.

To strengthen our IT Service Desk team, we are looking for you starting October 1, 2026, or by arrangement as

ICT Service Desk Employee 80 - 100%

Lucerne University – Rectorate and University Services I 80 – 100% I Lucerne

Your Tasks

• You are the first point of contact for our internal and external customers in first-level support.

• You efficiently resolve Service Desk requests and coordinate complex support cases with the responsible departments.

• You ensure smooth Service Desk operations and compliance with our service levels.

• You develop pragmatic workarounds and accompany hardware repairs with our partners.

• You create and maintain knowledge documentation and contribute to the continuous optimization of our service quality.

• You professionally and solution-oriented handle customer feedback and complaints.

Your Profile

• You have completed vocational training as an ICT specialist EFZ, computer scientist EFZ, or an equivalent qualification.

• You bring several years of professional experience in IT service & support as well as solid user knowledge of current operating systems and support tools (e.g., ticket systems).

• You possess up-to-date know-how in the areas of IT service management, IT infrastructure, and IT security.

• You are a friendly, communicative, and resilient personality with a strong service and customer orientation and can independently and solution-oriented tackle technical challenges.

Our Offer

You can expect a diverse and responsible role with room for creativity in the dynamic environment of a university of applied sciences.

Flexible working hours and the possibility to work partly from home are part of your framework conditions.

You will have access to attractive training opportunities and progressive social benefits.

You will benefit from a diverse and attractive university sports program.

Your workplace is centrally located and within walking distance to the train station in Lucerne.

Location
Lucerne University
Werftestrasse 4
6002 Lucerne

Professional Inquiries
René Businger
Head of IT Service Desk
Tel. 041 228 21 70
[email protected]