Customer Solution Manager (CSM) (m/f/d) 80-100%

Healthcare securely digitized

We cover the ICT needs of Swiss hospitals, homes, and practices so that they can fully concentrate on their work.

To strengthen our team in the Sales & Marketing area, we are looking for immediately or by arrangement a Customer Solution Manager (CSM) 

You are the integrated consulting and solution function in the account team, connecting customer understanding, professional advice, and technical solution competence. You contribute significantly to ensuring that requirements are precisely understood, solutions are well designed, and offers as well as smaller projects are implemented efficiently. This supports HINT in being perceived as a strategic partner with real ownership.

Your tasks

• You analyze customer needs, moderate workshops, and structure requirements for solution design and offers – often directly on-site with the customer

• You take ownership or coordination role for the solution architecture from HINT's perspective towards the customer and ensure that architectural decisions are technically and procedurally sound – always with the goal of explaining complex topics simply

• You develop viable solution approaches with customers, account management, service management, and internal specialists

• You coordinate project managers, service owners, and other internal stakeholders when multiple areas are involved

• You create and negotiate solution-related content for offers, service descriptions, and proposal documents

• You support account management in customer-related developments and in identifying upsell and cross-sell potentials

• You ensure that documentation, handovers, and decision bases are traceable and reliable

Your profile

• At least 5 years of experience in customer solution management, presales, solution consulting, business analysis, or in a similar customer-oriented IT role

• Solid understanding of IT services, service management, project management, and ideally healthcare or healthcare IT

• Ability to collect, prioritize, and translate requirements into actionable solutions in a structured manner

• High customer orientation, resilience, decision-making ability, and very good written and verbal communication skills

• Negotiation-level German skills, understanding Swiss German, good English skills are an advantage

• Enjoyment of consulting, responsibility, and interdisciplinary collaboration

• A structured, pragmatic, and solution-oriented way of working

Your benefits

The opportunity to actively shape a new key role in the customer organization

Collaboration on strategically important customer solutions in healthcare

A SME environment with high responsibility, short decision-making paths, and a lot of room for design

Collaboration in a dedicated, human-centered team focused on impact, quality, and customer benefit

Modern working methods with increasing support from automation and AI

Contact

Jasmin Breitschmid
HR Manager
HINT AG
Phone: +41 58 404 59 21