Coordinator/ Agent (m/f/d) Emergency Call Center 80-100%

Become part of our growing Medicall team with over 150 employees as:

Coordinator/Agent (m/f/d) Emergency Call Center 80-100%

Full or part-time | Wangen-Brüttisellen, Switzerland | Experienced professionals | Hybrid

Medicall is the unique provider in Switzerland for people worldwide, available around the clock. Every day, we support people in emergency situations with great dedication and skill – this challenge guarantees an exciting and meaningful job.

Main Responsibilities

Imagine being able to support people in acute emergency situations every day and contribute directly to their well-being and safety. With us, you are part of a highly motivated team in our 24-hour emergency call center. You are the first point of contact for emergency calls and the crucial link to helpers and security/rescue organizations. This position not only offers you the opportunity to tackle challenges but is also an exciting and meaningful task.

• Receiving incoming emergency calls by phone

• Providing assistance to elderly and aged individuals

• Recording customer concerns

• Triage of emergency calls with private helpers or security/rescue forces

• Ensuring the safety of lone workers

Your Skills and Talents

• Quick comprehension to act effectively in emergency situations

• Robust stress resistance and the ability to maintain a clear head in challenging situations

• Empathy and social sensitivity, especially when dealing with elderly people

• Passion for interpersonal communication and customer service

• Swiss German/German as a native language and very good knowledge of French and Italian. English skills are an advantage

• Willingness to work flexibly in different shifts on weekdays as well as weekends (no night shifts)

• You are tech-savvy and can quickly familiarize yourself with various IT systems without problems

What Our Employees Appreciate About Us

• Employee-friendly shift operation (long-term planning and good shift allocation)

• Open and team-oriented corporate culture with high employee appreciation

• A dynamic work culture with quick decision-making processes and flat hierarchies

• Meaningful work for a valued clientele

• Above-average social benefits

• 26 vacation days and 31 vacation days from the age of 50

• Special conditions on insurance benefits and other fringe benefits

• Free parking

• Opportunity for home office for part of the workload

Our Benefits

Pension Fund

Our employer contribution to the pension fund is up to 2.5 times higher than the legal standard because our savings contributions exceed the legal minimum and the coordination deduction takes the part-time workload into account

UVG Supplementary Insurance

You are covered by Medicall's UVG supplementary insurance, which means: In case of an accident, you are privately insured worldwide. In case of absence due to an accident, you will receive your full salary

Special Conditions on Insurance Benefits

You can benefit from various discounts on insurance benefits, for example for motor vehicle insurance, household insurance, and much more.

Home Office

Our shifts are planned in such a way that you can also perform part of your working time in the home office.

Free Parking

We provide our employees with free parking.

Maternity/Paternity Leave

At Medicall, female employees receive 14 weeks of maternity leave at full salary, while male employees can take 10 days of paternity leave also at full salary.

Vacation

Maintaining a healthy balance between work and leisure is extremely important to us as a company. Therefore, you will receive 26 vacation days per year to rest and gather new impressions. And from the age of 50, you will even receive a full 31 days for your time off.

Team and Employee Events

From relaxed to creative events, we regularly create moments that strengthen our team spirit and promote our cohesion. Of course, we do not forget the fun factor.

Coffee and Fruits

We offer high-quality coffee and fresh fruits for additional energy free of charge.

Fitness Subscription

Medicall contributes CHF 200 annually towards the costs of a fitness subscription with the in-house fitness provider.