This posting is no longer active
This posting is no longer active and applications for this position are closed.
Originally published in German
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HINT AG
Senior Key Account Manager (m/f/d) 80-100%
HINT AG
Healthcare securely digitized
We cover the ICT needs of Swiss hospitals, homes, and practices, allowing them to fully concentrate on their work.
To strengthen our team in the Customer Management area, we are looking for immediately or by agreement a Senior Key Account Manager
Your tasks
As a Senior Account Manager, you take on the strategic and commercial overall responsibility for our key accounts and act as the central contact person up to management level.
Account Ownership: You fully "own" your customer relationships – strategically, commercially, and qualitatively. You operate on equal footing with customer management and jointly develop a long-term strategic roadmap with the customer.
Team leadership without line responsibility: You coordinate Customer Solution Managers (CSM), project leaders, and Technical Account Managers (TAM) in your account team, ensure optimal collaboration, and are the integrating force between the customer, delivery, and internal departments.
Commercial responsibility: You bear the contractual responsibility for your accounts, manage performance billing, assist in budget planning, and are responsible for offers and tenders in collaboration with the CSM.
Growth and development: You actively identify potential for additional and expansion business (Share of Wallet) – through higher-value services such as AMS, consulting, SaaS, and new services through a consulting-sales approach.
Customer satisfaction and service levels: You ensure compliance with agreed SLAs, regularly measure customer satisfaction, and initiate appropriate measures.
Strategic visibility: You prepare quarterly and annual reviews, conduct them, and present results professionally at decision-making levels.
Market and industry observation: You monitor trends in the Swiss healthcare sector and the eHealth environment and derive concrete customer needs and business opportunities from them.
Your profile
Degree at the level of HF, FH, or university in ICT, business informatics, business administration, or a comparable field.
Several years of experience in account management or a comparable, strategically oriented customer role – ideally in the B2B environment with complex services.
Solid understanding of IT infrastructures, managed services, and architectural topics; you can discuss on equal footing with specialists and translate customer requirements into solution approaches.
Proven experience in leading negotiations and collaborating at the C-level; you know how to build trust and be perceived as a true sparring partner.
Experience in contract and budget management; you take responsibility for commercial topics and actively contribute to the design of agreements.
Strong leadership skills in the sense of a "Leader without Authority" – you gain trust through competence and clear communication, not through hierarchy.
Knowledge of the Swiss healthcare system or the eHealth environment is a clear advantage.
Very good German language skills in spoken and written form (C1); understands Swiss German; French skills (B2) and English skills are an advantage.
Your benefits
Contact
Jasmin Breitschmid
Assistant HR & Backoffice
HINT AG
Phone: +41 58 404 59 21