Medical Assistant Trusted Doctor 100% (m/f/d)

Aquilana is an independent health insurance company. We currently provide comprehensive services for around 64,000 insured individuals in both mandatory basic insurance and supplementary insurance. Our area of operation covers the whole of Switzerland. However, we are regionally well established in the cantons of Aargau and Zurich.

To strengthen the benefits department, we are looking for a committed, reliable, and competent individual for our head office in Baden immediately or by arrangement as

Medical Assistant Trust Physician 100% (m/f/d)

Responsibilities

• Receiving, triaging, and prioritizing the daily incoming VAD mail

• Direct verbal and written communication with the trust physician as well as preparing and forwarding medical inquiries

• Correct case processing considering data protection and specialist requirements with the provision of own medical recommendations

• Administrative support for our case management (case accompaniment) and our trust physician in trust medical and trust dental clarifications

• Assistance in conducting recourse claims with pharmaceutical companies regarding specific SL medications (including checking limitations) and medications according to Art. 71 KVV

• Creating standardized and individual correspondence to insured individuals, trust physician, case management, and service providers

• Contact with service providers and customers by phone, email, and at the counter

Your Profile

• Completed vocational training in the commercial or medical field

• Several years of industry experience in social health insurance (KVG and VVG)

• Friendly, committed, and team-oriented personality

• Enjoyment of customer contact

• Confident in the German language

• Good French and/or English skills are an advantage

What We Offer You

A responsible, independent, and varied role in a small, dynamic team; solid onboarding; progressive employment conditions (flexible working hours and home office); modern infrastructure as well as financial support for professional development.

We Offer

Responsible and varied work in a dynamic environment

Flat hierarchies, short decision-making paths, and a family-like working atmosphere

Attractive employment conditions with progressive social benefits and at least 27 days of vacation per year

Flexible working hours model with the possibility to work two days a week from home

Support for further education and personal development opportunities

Attractive discounts on insurance and a modern infrastructure

Contact Person for Questions

Laura Busslinger
Team Leader Trust Physician Service
[email protected]
+41 56 203 44 47