Solution Engineer (Input Management) 60 - 100%

About Arcplace

The Swiss company Arcplace AG is a specialized IT service provider that supports organizations in the digitization and automation of document-related processes as well as in electronic archiving. Since its founding in 2006, Arcplace has implemented solutions for over 900 clients from various industries. Arcplace is a private and independent company with a professional team of over 80 employees.

Solution Engineer (Input Management) 60 - 100%

Your mission with us

You are part of our Customer Success Team and act as a technical partner in the area of Input Management for our clients and our Scan and BPO Center. Together, we ensure that the Arcplace solutions are optimally tailored to the needs of our clients, run smoothly, and are continuously developed. You impress with your technical know-how, service orientation, and your sense for process optimizations.

What you will achieve with us

• You recognize customer needs and identify suitable solutions. 

• You configure our software solutions in the area of Input Management. 

• You participate in projects, implement change requests, and take care of incidents and general service requests. 

• Advising clients on process optimizations, integration, and technical possibilities is your responsibility.

• You work closely with the team and actively contribute to our knowledge exchanges.

• You actively support our Sales Team by creating effort estimates, answering customer inquiries, and taking over technical consulting in the sales process. 

What sets you apart

• You are service-oriented, helpful, patient, and remain calm and focused even in hectic situations.

• You think along, proactively approach customers and employees, and work independently and structured. 

• You bring know-how in dealing with artificial intelligence and have experience in the targeted use of AI tools as well as in prompt engineering to efficiently support analysis, configuration, and optimization tasks.

• You have basic technical knowledge in application and interface development. Ideally, you are familiar with web APIs (REST, SOAP, or similar), data mapping/transformation (XML/XSLT, JSON), and common scripting languages, and you are comfortable with databases (SQL).

• You have completed training or education in (business) informatics and have several years of professional experience in a similar field (ideally in Input Management).

• Professional communication (written and oral) in German and English is a matter of course for you. French is a great advantage.

This work environment awaits you

Responsibility & Freedom:

With us, you quickly take on responsibility and shape the company with your ideas. Our communication is respectful and solution-oriented.

Perspective & Learning Culture

We regularly discuss your internal development and offer you a variety of professional and personal training opportunities – as individual and flexible as possible.

Flexible Work Design

We adapt work to your current life circumstances. In many functions, you have the opportunity to work part-time and up to 50% remotely.

Central Work Locations

Our three offices are centrally located and close to public transport. In our office kitchens, all employees can help themselves to coffee, tea, and fruits. Large tables provide space for a shared breakfast or lunch.

Family Environment

We work together in an uncomplicated and cross-team manner. With us, hierarchies are flat and decision-making paths are short. We tackle new topics or complex tasks together.

Events & Fun

Whether at the big summer event, ski weekend, team events, or just for an after-work drink – we also have fun together outside of work.

Our application process is quick, personal, and uncomplicated: We review your application together with the specialist department. If your application matches our desired profile, we will arrange a virtual conversation with you. If we convince each other, we will invite you to a personal meeting in our office, where you will meet your future team members.

Contact person

Daphne Rich
Head Human Resources