First Level Supporter (m/f)

Let’s rock and roll!

First Level Supporter (m/f)
80-100% - Location Sissach

Your new professional territory includes the highways and high-performance roads in Northwestern Switzerland. Well, of course, you won't be directly active on and beside the roads. Rather, you will be working behind the scenes, ensuring that your colleagues on-site can rock and roll 365 days a year with a smoothly functioning IT infrastructure.

You will rock this

• You are the first point of contact in 1st-level support and ensure satisfied employees at our three locations with your friendly demeanor.

• With your technical know-how and solution-oriented approach, you support the 2nd-level support.

• You accompany new employees during their onboarding. You explain processes, provide training, and ensure a smooth IT introduction.

• Support for smartphones and tablets (Android), as well as mutations and administrative tasks, are also part of your daily routine.

• You will also participate in the monthly support visits to external locations.

• You create understandable instructions and documentation for our users, so everyone stays informed.

• You primarily work at the helpdesk but are also ready for flexible assignments and evening maintenance windows.

You can do this and you are

• You have a basic education as an IT specialist EFZ or an equivalent qualification.

• You also have a Category B driver's license – because you will be on the road with us sometimes.

• Independent and structured work suits you, and thanks to your quick comprehension, you quickly recognize complex relationships.

• You bring experience in 1st-level support and always meet employees – whether craftsmen, project managers, or electricians – with your open and respectful manner at eye level.

• You are proficient in Microsoft 365 and the Windows client/server environment.

• You are well-versed in user management in Active Directory and Azure Active Directory.

• You speak and write fluent German and understand Swiss German effortlessly.

What we offer

A secure and meaningful job.

A team you can rely on. How would we describe our team spirit? 'Tough but heartfelt'.

A whole day on the highway? How boring! Sorry, you are completely wrong. No day is like the other, and the tasks are broader than some think.

Good social benefits, allowances, and a starting salary between 72,790 and 80,880 francs (for 100% workload) – depending on how full your backpack is with knowledge and experience.

And and and… check out our homepage for what else is available.

Ready?

Great, then send us your documents via the short application form. By the way: You can skip the cover letter; we have cut off the old braid.

For questions

If you have any questions beforehand, just call Ursi Azzolin from HR or your future boss Josua Grieder.

Ursi Azzolin, HR Officer, [email protected], +41 76 373 80 45
Josua Grieder, Head of IT Services, [email protected], +41 61 975 45 45 (no calls from recruitment agencies!)