Operations Manager (m/f/d) Medical Operations Center 60-100%

Become part of our growing Medicall team with over 140 employees as:

Operations Manager (m/f/d) Medical Operations Center 60-100%

Full-time or part-time | Wangen-Brüttisellen, Switzerland | Experienced professionals | Hybrid

Medicall is the unique service provider in Switzerland for people worldwide, available around the clock. Every day, we passionately and skillfully support people in emergency situations – this challenge guarantees an exciting and meaningful job.

Main Responsibilities

Imagine helping people in emergency situations every day and directly contributing to their well-being. You will assist Swiss insured individuals who need support due to a medical incident abroad and organize their repatriation to Switzerland. You will work closely with our partners, insurance companies, and the medical team. This position not only offers you exciting challenges but also the opportunity to assist clients worldwide in various languages and gain valuable insights into international healthcare systems. Medical knowledge is not required – everything you need to know, you will learn with us.

• You initiate medical clarification discussions and organize repatriations.

• You receive emergencies, organize assistance abroad, and support the organization of medical transports.

• You ensure the flow of information by proactively contacting clients, their relatives, service providers, and business partners worldwide.

• You work closely with the internal & external contacts involved in the case.

• You benefit from flexible working hours with different shifts on weekdays as well as weekends.

Your Skills and Talents

• In addition to German, you are also proficient in French and English. Italian and any other language are a plus for you.

• You have a winning, open personality and outstanding communication skills.

• You have completed vocational training or a high school diploma (or equivalent education).

• You are flexible for shift work and appreciate having time off when others are working.

• You are an organizational talent and always find solutions to various challenges.

• You are technically savvy and can quickly familiarize yourself with various IT systems. You are proficient in using Office.

What Our Employees Appreciate About Us

• High degree of personal responsibility

• Internal training opportunities to become a shift leader

• Employee-friendly shift system (long-term planning and good shift allocation)

• Open and team-oriented corporate culture with high employee appreciation

• A dynamic work culture with quick decision-making processes and flat hierarchies

• Meaningful work for a valued clientele

• Above-average social benefits

• 26 vacation days and 31 vacation days from the age of 50

• Special conditions on insurance benefits as well as other fringe benefits

• Free parking

• Possibility of home office for part of the workload

Our Benefits

Pension Fund

Our employer contribution to the pension fund is up to 2.5 times higher than the legal standard because our savings contributions exceed the legal minimum and the coordination deduction takes part-time work into account.​​

UVG Supplementary Insurance

You are covered by Medicall's UVG supplementary insurance, which means: In the event of an accident, you are privately insured worldwide. In case of accident-related absence, you will receive your full salary

Special Conditions on Insurance Benefits

You can benefit from various discounts on insurance benefits, for example for motor vehicle insurance, household insurance, and much more​.

Home Office

Our shifts are planned so that you can also perform part of your working time in a home office.

Free Parking

We provide our employees with free parking spaces.

Maternity / Paternity Leave

At Medicall, female employees receive 14 weeks of maternity leave at full pay, while male employees can take 10 days of paternity leave also at full pay.

Vacation

Maintaining a healthy balance between work and leisure is extremely important to us as a company. Therefore, you will receive 26 vacation days per year to rest and gather new impressions. And from the age of 50, you will even receive a full 31 days for your time off.

Team and Employee Events

From relaxed to creative events, we regularly create moments that strengthen our team spirit and promote our cohesion. Of course, we don't forget the fun factor.

Coffee and Fruits

We offer high-quality coffee and fresh fruits for additional energy free of charge.

Fitness Subscription

Medicall contributes CHF 200 annually towards the costs of a fitness subscription with the in-house fitness provider.​​