Technical Team Head of Customer Team

Kriens (LU) | 80-100% | immediately or by arrangement

Technical Team Head of Customer Team

Your Impact

In this role, you lead our Customer Team in an agile context in a co-leadership capacity, both technically and personally, ensuring that our customers are supported holistically, stably, and with a future-oriented approach. You combine leadership with technical excellence and serve as a central interface between customers, technology, and internal departments.

Your Job

Together with an account manager and a service manager, you lead the Customer Team in a co-leadership role, both technically and personally, and continuously develop it further. In close coordination with Service Management and Key Account Management, you ensure optimal, customer-oriented support.

In addition to your leadership role, you are also technically hands-on, handling complex second and third-level inquiries and being responsible for the planning and implementation of demanding IT projects in hybrid environments. You take responsibility for the technical architecture of customer solutions, proactively advise customers on complex issues, and ensure high service quality and sustainable customer satisfaction.

At the same time, you evaluate new technologies, drive innovations forward, and ensure targeted knowledge transfer within the team.

What You Bring

You are an empathetic personality and work with commitment and independence. Ideally, you bring the following for this role:

Must-haves

• Completed IT education or comparable qualification

• Several years of professional experience in system or network engineering

• Leadership experience and enjoyment in coaching and developing employees

• Experience with Azure Infrastructure Services and virtualization (VMware or Hyper-V), as well as backup with Veeam

• Good knowledge of Windows Server and Active Directory

• Solid knowledge in Microsoft 365 (especially Entra ID, MS Endpoint Manager / In-tune, Exchange Online, and MS 365 Tenant)

• Understanding of network fundamentals

• Fluent German and good English skills

Nice-to-haves

• Experience at an IT service provider

• Knowledge in SharePoint Online (administration, rights management)

• Project management experience

• Experience with agile working methods

What Awaits You

A varied job in a collegial, committed, and qualified team

Freedom to take responsibility and make things happen – even beyond team boundaries

Attractive employment conditions with flexible working hours

Targeted support for your professional and personal development

Annual working time model with high flexibility

Choice between modern workplaces in the office or your own home office

Do you want to become part of the achermann family and inspire our customers together with us?

Then send your complete application dossier by email to [email protected].

Your Contact Person

Natalie Becher
Human Resources

direct +41 41 462 70 77

[email protected]