This posting is no longer active
This posting is no longer active and applications for this position are closed.
Originally published in German
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achermann ict-services
Technical Team Head of Customer Team
achermann ict-services
Kriens (LU) | 80-100% | immediately or by arrangement
Technical Team Head of Customer Team
Your Impact
In this role, you lead our Customer Team in an agile context in a co-leadership capacity, both technically and personally, ensuring that our customers are supported holistically, stably, and with a future-oriented approach. You combine leadership with technical excellence and serve as a central interface between customers, technology, and internal departments.
Your Job
Together with an account manager and a service manager, you lead the Customer Team in a co-leadership role, both technically and personally, and continuously develop it further. In close coordination with Service Management and Key Account Management, you ensure optimal, customer-oriented support.
In addition to your leadership role, you are also technically hands-on, handling complex second and third-level inquiries and being responsible for the planning and implementation of demanding IT projects in hybrid environments. You take responsibility for the technical architecture of customer solutions, proactively advise customers on complex issues, and ensure high service quality and sustainable customer satisfaction.
At the same time, you evaluate new technologies, drive innovations forward, and ensure targeted knowledge transfer within the team.
What You Bring
You are an empathetic personality and work with commitment and independence. Ideally, you bring the following for this role:
Must-haves
Completed IT education or comparable qualification
Several years of professional experience in system or network engineering
Leadership experience and enjoyment in coaching and developing employees
Experience with Azure Infrastructure Services and virtualization (VMware or Hyper-V), as well as backup with Veeam
Good knowledge of Windows Server and Active Directory
Solid knowledge in Microsoft 365 (especially Entra ID, MS Endpoint Manager / In-tune, Exchange Online, and MS 365 Tenant)
Understanding of network fundamentals
Fluent German and good English skills
Nice-to-haves
Experience at an IT service provider
Knowledge in SharePoint Online (administration, rights management)
Project management experience
Experience with agile working methods
What Awaits You
Do you want to become part of the achermann family and inspire our customers together with us?
Then send your complete application dossier by email to [email protected].
Your Contact Person
Natalie Becher
Human Resources
direct +41 41 462 70 77