Customer Advisor (m/f/d) Internal Service 100%

Aquilana is an independent health insurance company. Around 61,000 insured individuals place their trust in us and appreciate us as a competent and reliable partner in all matters of health and accident insurance. We provide comprehensive services in both mandatory basic insurance and supplementary insurance. Our area of activity covers the whole of Switzerland. In the cantons of Aargau and Zurich, we are regionally well established. Credibility, continuity, and quality are the central guiding values for our business.

To strengthen our customer service at our head office in Baden, we are looking for immediate or by arrangement committed individuals as

Customer Advisor (100% full-time, m/f/d)

Responsibilities

• Customer Consultation: You personally and by phone advise our insured individuals on all questions regarding our products and services.

• Support for myAquilana: You assist and support our customers in using our digital platforms.

• Quotations and Correspondence: You create quotations and process applications as well as changes.

• Customer Base Maintenance: You are responsible for the active maintenance of our customer base and support customer- and market-specific actions.

Requirements

• Education: You have completed a commercial or equivalent basic education.

• Professional Experience: You have several years of professional experience, ideally in social or private health insurance. This position is also ideal for ambitious career changers who enjoy working on new topics.

• Digital Affinity: You are open to digital topics and possess strong technical skills. Your excellent MS Office skills are a given.

• Language Skills: You have confident German language skills in spoken and written form; good Italian skills are an advantage; French skills would be an additional plus.

• Customer Orientation: You value solution-oriented and friendly customer service. You enjoy both personal and telephone consultations.

• Flexibility and Resilience: You are resilient and flexible, especially during seasonal peak loads.

• Personal Attributes: You possess a positive attitude, see innovations as opportunities for further development, and are characterized by a confident, well-groomed, and likable appearance. Your efficient and structured way of working rounds off your profile.

We Offer

Responsible and varied tasks in a dynamic environment

Flat hierarchies, short decision-making paths, and a family-like working atmosphere

Attractive employment conditions with progressive social benefits and at least 27 days of vacation per year

Flexible working hours model with the possibility to work two days a week from home

Support for further education and personal development opportunities

Attractive discounts on insurance and a modern infrastructure

Contact Person for Questions

José Suarez
Head of Customer Service
[email protected]
+41562034414