Customer Advisor (70%); Elderly Care

Customer Advisor (70%); Elderly Care

The customer advisory service is an important central specialist office for advising residents and their relatives on issues related to living and life in our five elderly care centers in the city of Winterthur.

To complement our team of four, we are looking for a dynamic and flexible personality starting March 1, 2026, or by arrangement for this area.

Your Tasks

• Responsibility for admissions and discharges (including contracts) within the framework of an economically viable bed occupancy, in collaboration with housing advisory

• Contact person for residents, relatives, and representatives regarding various concerns

• Providing information to interested parties and conducting tours

• Participation in interprofessional meetings and site discussions

• Monitoring the monthly reminder process

Your Profile

• Degree as a social worker (HF/FH, Bachelor) or nursing professional (HF/FH), case management

• Knowledge of the Swiss healthcare system and social insurance is an advantage

• Strong customer and service orientation as well as high resilience and flexibility to work in various elderly care centers

• Willingness to actively participate in a learning and change process

• Proficient use of IT tools (MS Office, Care Coach, Lobos, etc.)

What We Offer

Secure jobs and attractive salaries

Culture of 'you' at all levels

Extensive training and development opportunities

Diverse offerings in health promotion

Preferential conditions with various providers

5 – 6 weeks of vacation

Further benefits can be found on our website

Contact

Your questions regarding the position will be gladly answered by

Melanie Nille, Head of Customer Advisory, Phone 052 267 42 10

We look forward to your online application.