Coordinator (m/f/d) Medical Operations Center 60-100%

Become part of our growing Medicall team with over 140 employees as:

Coordinator (m/f/d) Medical Operations Center 60-100%

Full-time or part-time | Wangen-Brüttisellen, Switzerland | Career starters | Hybrid

Main Responsibilities

Imagine helping people in emergency situations every day and contributing directly to their well-being. As the first point of contact for Swiss insured individuals abroad, you provide initial guidance during medical emergencies and work closely with various partners and insurance companies. This position not only offers you exciting challenges but also the opportunity to assist customers worldwide in different languages and gain valuable insights into international healthcare systems. Medical knowledge is not required – everything you need to know, you will learn with us.

• You receive emergency calls, organize assistance abroad, and support the organization of medical transports.

• You ensure the flow of information by proactively communicating with customers, their relatives, service providers, and business partners worldwide.

• You work closely with the internal and external contacts involved in the case.

• You benefit from flexible working hours with different shifts on weekdays as well as on weekends.

Your Skills and Talents

• In addition to German, you are also proficient in French and English. Italian and any other language are a plus for you.

• You have a winning, open personality and outstanding communication skills.

• You have completed vocational training or a high school diploma (or equivalent education).

• You are flexible for shift work and appreciate having time off when others are working.

• You are an organizational talent and always find solutions to various challenges.

• You are technically savvy and can quickly familiarize yourself with various IT systems. You are proficient in using Office applications.

• We explicitly welcome applications from students who would like to support us during the semester breaks.

What Our Employees Appreciate About Us

• High degree of personal responsibility

• Internal training opportunities to become a team leader and shift leader

• Employee-friendly shift operation (long-term planning and good shift allocation)

• Open and team-oriented corporate culture with high employee appreciation

• A dynamic work culture with fast decision-making processes and flat hierarchies

• Meaningful work for a valued clientele

• Above-average social benefits

• 26 vacation days and 31 vacation days from the age of 50

• Special conditions on insurance benefits as well as other fringe benefits

• Free parking

• Option for home office for part of the workload

Our Benefits

Pension Fund

Our employer contribution to the pension fund is up to 2.5 times higher than the legal standard because our savings contributions exceed the legal minimum and the coordination deduction takes the part-time workload into account.​​

UVG Supplementary Insurance

You are covered by Medicall's UVG supplementary insurance, meaning: In case of an accident, you are privately insured worldwide. In case of accident-related absence, you receive your full salary

Special Conditions on Insurance Benefits

You can benefit from various discounts on insurance benefits, for example for motor vehicle insurance, household insurance, and much more​.

Home Office

Our shifts are planned so that you can also work part of your working time from home.

Free Parking

We provide our employees with free parking spaces.

Maternity / Paternity Leave

At Medicall, female employees receive 14 weeks of maternity leave at full salary, while male employees can take 10 days of paternity leave also at full salary.

Vacation

Maintaining a healthy balance between work and leisure is extremely important to us as a company. Therefore, you will receive 26 vacation days per year to rest and gather new impressions. And from the age of 50, you will even receive a total of 31 days for your time off.

Team and Employee Events

From relaxed to creative events, we regularly create moments that strengthen our team spirit and promote our cohesion. Of course, we do not forget the fun factor.

Coffee and Fruits

We provide high-quality coffee and fresh fruits for additional energy free of charge.

Fitness Subscription

Medicall contributes CHF 200 annually towards the cost of a fitness subscription with the in-house fitness provider.