Clerk / Clerk Outpatient Services 100% (m/f/d)

Case Manager / Case Manager Outpatient Services 100% (m/f/d)

To strengthen the service department, we are looking for a committed, reliable, and competent individual at our head office in Baden immediately or by arrangement.

"This is not a classic case manager job – you will be on the phone, processing claims, solving cases, and handling a lot every day."

If you are looking for a varied role where billing and administration go hand in hand and you have daily customer contact, you are in the right place. This role combines telephony, service verification, billing, and administrative versatility in a dynamic environment.

Responsibilities

• Diverse range of tasks: Your main task is to process service requests and verify outpatient invoices.

• Customer support: You handle email and app inquiries, conduct written correspondence with insured individuals, service providers, and authorities, and ensure proper documentation in the system.

• Communication as the key to quality: Another part of your job is the telephone contact with our customers and service providers (doctors, pharmacies, hospitals, etc.). You competently and solution-oriented respond to various inquiries.

Your Profile

You work in a dynamic environment with high personal responsibility, clear workflows, and challenging insurance cases. You maintain an overview even in hectic situations and ensure timely processing.

• Education: Completed commercial or medical basic training.

• Professional competence: Experience in a health insurance company or another sector in healthcare is an advantage.

• Personality: You bring a high level of commitment, flexibility, and resilience. You think proactively and work in a team-oriented manner. Your working style is independent, structured, precise, and customer-oriented.

• Language skills: German very good; Italian and/or French min. B1 (mandatory).

• Social and methodological competence: Professional appearance, as well as pronounced organizational and communication skills.

We offer

Responsible and varied tasks in a dynamic environment

Flat hierarchies, short decision-making paths, and a family-like working atmosphere

Attractive employment conditions with progressive social benefits and at least 27 days of vacation per year

Flexible working hours model with the possibility to work from home two days a week

Support for further education and personal development opportunities

Attractive discounts on insurance and a modern infrastructure

Contact person for questions

Milena Bassi
Team Leader Outpatient Services
[email protected]
+41562034439