Clerk Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%
Medicall AG
Wangen-Brüttisellen, CH
Become part of our growing Medicall team with over 140 employees as:
Claims Handler Technical Assistance (Coordinator for Breakdown Assistance) (m/f/d) 60-100%
Medicall is the unique service provider in Switzerland for people worldwide around the clock. Every day, we support people in emergency situations with great dedication and skill – this challenge guarantees an exciting and meaningful activity.
Main Tasks
Breakdown assistance, towing service, replacement vehicle: Technical Assistance takes care of vehicle and other property damage. We ensure that the hassle is kept to a minimum. As a contact person for insured individuals in Switzerland, we coordinate assistance on-site and further travel in various languages. Additionally, we create insurance certificates for vehicles, accept damage reports (e.g., in case of storms, hail, or floods), or organize the return transport of a vehicle and cost management. Does that sound exciting? Then become part of a dedicated team that supports our customers at home and abroad 365 days a year.
You take emergency calls, organize assistance abroad, and support the organization of transports.
You ensure the flow of information by proactively communicating with customers, their relatives, service providers, and business partners at home and abroad.
You work closely with the internal & external contacts involved in the case.
For our exciting range of clients, you handle customer inquiries and find solutions for them.
You benefit from flexible working hours with different shifts on weekdays as well as on weekends.
Your Skills and Talents
Language skills are central to this role. Therefore, you communicate fluently both orally and in writing in German, French, and English. Italian or other languages are an advantage.
You have a winning, open personality and outstanding communication skills.
You have completed vocational training or have a high school diploma and possess commercial experience.You are an organizational talent and always find solutions to various challenges.
You are technically savvy and can quickly familiarize yourself with various IT systems without any problems. You are proficient in using Office.
What Our Employees Appreciate About Us
High degree of personal responsibility
Employee-friendly shift operation (long-term planning and good shift allocation)
Above-average social benefits
26 vacation days and 31 vacation days from the age of 50
Open and collegial corporate culture with high employee appreciation
Various discounts on insurance benefits
Free parking spaces
There is an option to work part of your hours from home
Our Benefits
