IT Support 1st Level

IT Support 1st (a)
80%

Your Tasks

• Processing IT tickets (phone, email, ticket system)

• Initial error analysis and resolution for hardware, software, and network issues

• User management (accounts & access rights)

• Documentation of solutions and standard issues

• Escalation of complex issues to 2nd/3rd level

• Employee training and IT support (e.g., Office, email, ERP)

• Provisioning of new Windows PCs and standard software

• Support for smartphones, time tracking, and DECT devices

• Participation in IT projects

Your Talents & Experience

• Completed IT basic training or equivalent qualification

• Basic knowledge of Windows OS, Office, networks, and hardware

• Basic knowledge of IT security (password policies, phishing, malware)

• Service and solution-oriented work

• Good communication and teamwork skills

• Resilience and high willingness to learn

• Language skills: Very good German, basic English for technical documentation, and French is an advantage

• Flexibility for occasional on-call duty and mobility - driver's license is an advantage

What We Offer You

Comprehensive onboarding

Great employee benefits

Modern workplaces

(a) = Instead of w/m/d, you will find (a) in our job postings for everyone. Because everyone is welcome here.

Do you have questions about the position?
Then contact us.

We look forward to seeing you!

Natalie Rohrer | Head of HR
+41 41 672 99 82