Team Leader: Phone and Mail (80%)

Team Leader: Telephone and Mail (80 %)

The commercial support ensures that the administrative processes in social assistance and asylum social assistance function efficiently and reliably. As the team leader of the Telephone & Mail team, you will take over the technical and operational leadership of this central area of responsibility on March 1 or by agreement. You will be actively involved in day-to-day operations and contribute significantly to the further development and optimization of the processes of the Social Services Winterthur through your commitment and strategic thinking.

Your Tasks

• Personnel and technical leadership of a team of around six employees

• Operational involvement in the telephone center, by receiving, answering, and triaging inquiries from our clients and external parties

• Operational processing of incoming mail, including prioritization, organization, and allocation of physical and digital shipments according to the responsibilities of the organization

• Organization, further development, and quality assurance of the processes in the area of telephone center and mail

• Coordination of interfaces with other departments

Your Profile

• Commercial training and professional experience in a service-oriented administration with customer contact

• Initial leadership experience in a comparable role

• Professional handling of people in difficult situations, from various backgrounds and cultures

• High communication and service orientation, combined with empathy and confident written and oral presentation

• Strong organizational skills and enjoyment in structuring, prioritizing, and continuously improving processes

What We Offer

Exciting, meaningful, and responsible work at the pulse of life

Large range of internal training for personal and professional development

Central workplace in the heart of Winterthur

An open, motivated, and committed team

Find more benefits on our website

Contact

Your questions about the position will be gladly answered by Nadine Peverelli, Head of Commercial Support. Phone 052 267 20 12.

We look forward to your online application.