Service Manager (Bilingual 60 - 100%)

About Arcplace

The Swiss company Arcplace AG is a specialized IT service provider that supports organizations in the digitization and automation of document-related processes as well as in electronic archiving. Since its founding in 2006, Arcplace has implemented solutions for over 900 clients from various industries. Arcplace is a private and independent company with a professional team of over 100 employees.

Service Manager (Bilingual 60 - 100%)

Your mission with us

You will take responsibility for the care of our French and German-speaking clients in the Scan & BPO Center while ensuring smooth production operations. With your sense of service quality, efficiency, and customer needs, you ensure that our services are delivered reliably and profitably. You lead a dedicated team, further develop processes, and are the central contact person for technical and operational issues.

What you will achieve with us

• Customer Care & Service Quality: You will take care of our French and German-speaking clients, ensure compliance with contracts, and conduct regular client meetings.

• Team Leadership & Project Management: You will lead one of our service teams both technically and personally and manage internal projects.

• Service Optimization & Upselling: You will identify potential for improvement and expansion of our services and implement these together with the client.

• Reporting: You will regularly create status reports for our clients and be responsible for internal and external reporting regarding service quality and performance.

• Production Control: You will ensure a stable, efficient, and error-free production operation in the Scan & BPO Center.

• Comprehensive Process Support: You will ensure an end-to-end view of customer processes, check the feasibility of change requests, and be responsible for production-relevant documentation as well as testing.

• Cross-Team Collaboration: You will act as a central interface to the internal support team and assist the sales team with tenders.

What sets you apart

• You are bilingual – you speak and write fluent German and French at a native level.

• You enjoy working independently and take great pleasure in customer care and leading a small team.

• A flexible, reliable, and team-oriented demeanor is one of your strengths.

• You have completed a commercial basic education or a degree in business administration, business informatics, or a comparable field.

• You have several years of professional experience in customer care and communication, ideally in the field of document management.

• You possess a good technical understanding and an affinity for digital solutions.

• You are proficient and experienced with MS Office products (Outlook, Excel, Word, and PowerPoint).

This work environment awaits you

Responsibility & Freedom:

With us, you quickly take on responsibility and shape the company with your ideas. Our communication is respectful and solution-oriented.

Perspective & Learning Culture

We regularly discuss your internal development and offer you a variety of professional and personal training opportunities – as individual and flexible as possible.

Flexible Work Arrangement

We adapt work to your current life circumstances. In many functions, you have the opportunity to work part-time and up to 50% remotely.

Central Work Locations

Our three offices are centrally located and close to public transport. In our office kitchens, all employees can help themselves to coffee, tea, and fruit. Large tables provide space for a communal breakfast or lunch.

Family Environment

We work together in an uncomplicated and cross-team manner. Here, hierarchies are flat and decision-making paths are short. We tackle new topics or complex tasks together.

Events & Fun

Whether at the big summer event, ski weekend, team events, or just at the after-work drink – we also have fun together outside of work.

Next Steps

Our application process is quick, personal, and straightforward: We review your application together with the specialist department. If your application matches our desired profile, we will arrange a virtual conversation with you. If we convince each other, we will invite you in the next step for a personal meeting in our office premises, where you will meet your future team members.

Contact Person

Cornelia Kobler
HR Business Partner