This posting is no longer active
This posting is no longer active and applications for this position are closed.
Walde Immobilien AG
Head of Inside Sales 80-100%
Walde Immobilien AG
At Walde Immobilien, we have been inspiring our clients for 40 years with exceptional commitment, personal appreciation, and high professionalism in the marketing of residential and investment properties. To strengthen our office in Zollikon, we are looking for a motivated individual as
Head of Internal Sales 80-100%
As the Head of Internal Sales, you will take responsibility for the strategic and operational leadership of our team. Your goal: to ensure a smooth, efficient, and customer-oriented process for all sales activities, thereby significantly enhancing sales promotion and our service excellence at Walde Immobilien AG.
You will actively shape the further development of the area – from optimizing day-to-day operations to introducing new concepts and processes, as well as passing on know-how regarding sales processes and systems (including CRM). As a link between real estate consultants, clients, marketing, and other departments, you are a key driver of quality, efficiency, and growth.
Your core tasks
Leadership & Organization
Technical and personnel management of the internal sales team
Promotion of motivation, team spirit, and development of employees
Ensuring professional customer service and efficient processes
Process Management & Optimization
Ensuring that sales processes are consistently adhered to and continuously improved and developed
Standardization of central processes (lead processing, CRM, offers, contracts, invoices)
Ensuring high quality and service standards
Participation in projects in the areas of digitization, CRM development, and process automation
Conceptual and organizational further development of the vacation property area
Reporting & Control
Creation of sales statistics, evaluations, and decision templates for management
Monitoring relevant KPIs and deriving measures to achieve goals
Operational Participation
Support in day-to-day business: processing leads, offers, contracts, and invoices
Ensuring high service quality in direct customer contact
Maintenance and updating of the CRM system
Your Profile
Completed commercial training with further education in sales/business administration
Several years of professional experience in internal sales or a comparable role
Proven leadership experience
Solid knowledge in process and project management
Very good knowledge of CRM systems and MS Office
Entrepreneurial mindset, high service and customer orientation
Strong leadership and coaching skills, combined with organizational talent, communication strength, and implementation enthusiasm
What we offer
Why do our employees enjoy working with us? Many positive voices on Kununu will tell you.
Lorena De Marchi