Head of Inside Sales 80-100%

At Walde Immobilien, we have been inspiring our clients for 40 years with exceptional commitment, personal appreciation, and high professionalism in the marketing of residential and investment properties. To strengthen our office in Zollikon, we are looking for a motivated individual as

Head of Internal Sales 80-100%

As the Head of Internal Sales, you will take responsibility for the strategic and operational leadership of our team. Your goal: to ensure a smooth, efficient, and customer-oriented process for all sales activities, thereby significantly enhancing sales promotion and our service excellence at Walde Immobilien AG.

You will actively shape the further development of the area – from optimizing day-to-day operations to introducing new concepts and processes, as well as passing on know-how regarding sales processes and systems (including CRM). As a link between real estate consultants, clients, marketing, and other departments, you are a key driver of quality, efficiency, and growth.

Your core tasks

Leadership & Organization

• Technical and personnel management of the internal sales team

• Promotion of motivation, team spirit, and development of employees

• Ensuring professional customer service and efficient processes

Process Management & Optimization

• Ensuring that sales processes are consistently adhered to and continuously improved and developed

• Standardization of central processes (lead processing, CRM, offers, contracts, invoices)

• Ensuring high quality and service standards

• Participation in projects in the areas of digitization, CRM development, and process automation

• Conceptual and organizational further development of the vacation property area

Reporting & Control

• Creation of sales statistics, evaluations, and decision templates for management

• Monitoring relevant KPIs and deriving measures to achieve goals

Operational Participation

• Support in day-to-day business: processing leads, offers, contracts, and invoices

• Ensuring high service quality in direct customer contact

• Maintenance and updating of the CRM system

Your Profile

• Completed commercial training with further education in sales/business administration

• Several years of professional experience in internal sales or a comparable role

• Proven leadership experience

• Solid knowledge in process and project management

• Very good knowledge of CRM systems and MS Office

• Entrepreneurial mindset, high service and customer orientation

• Strong leadership and coaching skills, combined with organizational talent, communication strength, and implementation enthusiasm

What we offer

Exciting and varied tasks where your expertise is in demand

Family-oriented company culture and pleasant working atmosphere with engaged colleagues

Flat hierarchies and direct communication channels

Responsibility and opportunities for design

Opportunities for further education

Numerous events for employees

Modern office spaces

Modern working models including home office

Why do our employees enjoy working with us? Many positive voices on Kununu will tell you.

Lorena De Marchi

+41 44 396 60 21

[email protected]