This posting is no longer active
This posting is no longer active and applications for this position are closed.
SWAN Analytische Instrumente AG
Support Engineer Analytical Instruments 80–100%
SWAN Analytische Instrumente AG
Support Engineer Analytical Instruments 80–100%
Swan Analytische Instrumente AG
Swan is an internationally active SME based in the Zurich Oberland, developing and producing high-quality measuring and control devices for online water analysis. We employ around 350 staff at 15 locations worldwide and are known for our high quality in various industries such as drinking and wastewater, power plants, pharmaceuticals, semiconductors, cooling and pure water, as well as steam and condensate.
We are looking for
The support team is the point of contact for our international sales and service teams. You will assist our partners with technical questions regarding our instruments and applications. As a successor to our well-established team, we are looking for a technically skilled, communicative personality.
We offer you interesting tasks
You analyze technical inquiries from our 2nd level support in resolving issues and assisting with troubleshooting (by phone, email, and sometimes on-site)
Cross-departmental problem-solving for complex topics
Conducting technical training for sales and service technicians
Updating and creating technical training materials
Documentation and guides for troubleshooting
Answering all application questions from subsidiaries/distributors, before and after the sale/installation of the device
On-site service and troubleshooting as well as beta testing of prototypes
That's why we want you
Completed technical vocational training (or higher professional education) as well as experience in a commercial environment
Very good English skills, both spoken and written
Ideally knowledge in chemistry, electrical engineering, or as a service technician
Willingness to travel occasionally, about 10%
Additionally, you benefit from
Your contact
for questions,
Katarina Zabarac