1st Level Customer Support Representative 80-100%

1st Level Customer Supporter 80-100%

You are convinced that the potential of digitalization will further revolutionize the healthcare market and want to use your professional skills to get the best for our customers and to inspire them?

We are a rapidly expanding and innovative SME in the medical and banking sectors as well as in the integration of complex cloud projects. Our core business in medicine lies in the development and operation of Switzerland's most modern medical software amétiq siMed and the unique medical ecosystem amétiq cloud with over 6,500 users. We are thus the first address for the digitalization of medical practices along the entire process chain.

To strengthen our "Operations" department, we are looking for a

1st Level Customer Supporter 80-100%

Your tasks and requirements

• You quickly recognize the needs of our customers and can competently receive their inquiries

• You can support our customers in the medical field in a solution-oriented and proactive manner as part of our 1st-level customer support

• You assist new customers in integrating amétiq siMed into their daily practice

• You are equally interested in efficient practice processes as well as local adaptations in the practice environment (printers/peripherals, templates, and workflows)

• You enable a stable operation for our customers through active participation in the rollout process of new releases and features

• You are happy to take responsibility for various topics and their further development

• You have good user knowledge of macOS operating systems as well as Windows and Office programs

• You potentially already have professional experience in the medical field and are familiar with various practice processes

• You speak fluent German and preferably French (Italian as a bonus)

• You are a team player, resilient, and have strong communication skills as well as enjoy a very dynamic environment

What to expect

Interesting and varied tasks in an exciting industry

A dynamic team with flat hierarchies and an open company culture

The opportunity for personal and professional development

Progressive employment conditions in a respectful environment

Fair and market-oriented compensation

Regular employee information events and team events, aperitifs, annual winter sports day, etc.

Being part of a company that takes social responsibility, including donating a share of profits (project proposals and selection by employees)

Modern workspaces, flexible working in the office as well as at home

Good public transport connections (the office is only 150 meters from Pfäffikon SZ train station)

Varied options for lunch and relaxation by the lakeside (only 10 minutes on foot)

Is this right for you?

You find this position exciting and meet our requirements? Then we should definitely get to know each other. We look forward to hearing from you.

Please send your complete written application by email to: Roger Arnold, Head of Operations: [email protected]