First Level Supporter (m/f)
Your new professional territory includes the highways and high-performance roads in Northwestern Switzerland. Well, of course, you won't be directly active on and next to the roads. Rather, you will be working behind the scenes, ensuring that your colleagues on-site can rock and roll 365 days a year with a smoothly functioning IT infrastructure.
You will rock this
- You are the first point of contact in 1st-level support and ensure satisfied employees at our three locations with your friendly demeanor.
- With your technical know-how and solution-oriented approach, you support the 2nd-level support.
- You accompany new employees during their onboarding. You explain processes, provide training, and ensure a smooth IT introduction.
- Support for smartphones and tablets (Android), as well as mutations and administrative tasks, are also part of your daily routine.
- You will also participate in the monthly support visits to external locations.
- You create understandable instructions and documentation for our users so that everyone stays informed.
- You primarily work at the helpdesk but are also ready for flexible assignments and evening maintenance windows.
You can do this and you are
- You have a basic education as an IT specialist EFZ or an equivalent qualification.
- You also possess a Category B driver's license – because you will be on the road with us sometimes.
- Independent and structured work suits you, and thanks to your quick comprehension, you quickly recognize complex relationships.
- You bring experience in 1st-level support and meet employees – whether craftsmen, project managers, or electricians – with your open and respectful manner at eye level.
- You are proficient in Microsoft 365 as well as the Windows client/server environment.
- You are well-versed in user management in Active Directory and Azure Active Directory.
- You speak and write fluent German and understand Swiss German effortlessly.
What we offer
- A secure and meaningful job.
- A team you can rely on. Our team spirit? "Tough but heartfelt," we would describe it.
- All day on the highway? How boring! Sorry, you are completely mistaken. No day is like the other, and the tasks are broader than some might think.
- Good social benefits, allowances, and a starting salary between 72,790 and 80,880 Swiss francs (at 100% workload) – depending on how full your backpack is with knowledge and experience.
- And much more… come by and see what else there is.
Ready?
Great, then send us your documents. By the way: You can skip the cover letter; we have cut off the old braid.
For questions
If you have any questions beforehand, just call Vanessa Geiser from HR or your future boss Josua Grieder.
Vanessa Geiser
HR Officer
+41 79 664 58 96
Josua Grieder
Head of IT Services
+41 61 975 45 45 (no calls from recruitment agencies!)