Who we are
At dynawell, we take pride in promoting innovation and excellence in everything we do. Our team consists of passionate experts who work together to develop forward-thinking IT solutions.
Our team is made up of dedicated professionals who love their work and constantly strive to improve their skills. We believe that great things can only be achieved as a team.
At dynawell, we work on a wide variety of projects across different industries. Our motivation is to generate real added value for our clients.
We value diversity and believe that different perspectives foster innovation. Dynawell is an inclusive workplace where everyone has the opportunity to reach their full potential.
What to expect
- Flexible working hours and a lot of personal responsibility
- Part of a dynamic, collegial, and supportive team
- Modern workplace with standing desks, 49" curved screens, and 2-in-1 notebooks
- Flat hierarchy and short decision-making paths
- Contribution and implementation of your own ideas
- 40-hour work week (possibility of home office by arrangement)
- Free coffee, tea, and soft drinks (of your choice)
- Sunny rooftop terrace with grill
- Regular team meetings and internal monthly meetings including lunch
- Opportunities for further training and support for your personal and professional career
- 5 weeks of vacation with the option to buy an additional week per year
Your tasks
- Co-responsibility for a smoothly functioning helpdesk (first and second level support)
- Recording of disruptions and problems via phone, email, or ticket system
- Resolving disruptions and problems via remote, on-site at the customer, or escalation to downstream support units
- Monitoring IT infrastructures via monitoring systems including adherence to existing SLAs
- Support and maintenance of our customers' IT infrastructures
- Installation and configuration of IT environments (Cloud/OnPrem)
- Quality assurance of tickets via a modern ticket system
- Participation in IT projects of all kinds (migrations, IT renewals, cloud services, etc.)
- Regular assignments at customer sites
Your profile
- Completed training in computer science (system technology/platform development/higher education)
- Good knowledge of the Windows environment (client and server) and Microsoft 365
- Knowledge in the network environment (firewall, routers, switches)
- Knowledge in the Linux environment is an advantage
- You are a team player and enjoy direct customer contact
- Independent and precise working style as well as personal responsibility
- You are flexible, helpful, and show commitment
- You strive for a high level of customer, service, and solution orientation
- Very good German language skills, both spoken and written
- Good English language skills, both spoken and written
- Driving license category B
Do you have questions?
Then Moritz Nussberger, team leader, is happy to assist you.
You can reach him by phone at 044 800 74 94 or by email at [email protected].
Do you feel addressed? Then apply now through our application portal and send us your documents.
We will get back to you and look forward to meeting you soon.